Refund policy

Refund & Returns Policy

At Ruby & Co., we want you to be happy with your purchase. If something isn’t quite right, we offer a simple and straightforward returns process.

You have 14 days from receiving your order to request a return.

To be eligible for a return, your item must:

Returns that do not meet these conditions may not be accepted.

To request a return, please contact us at:
rubyandcouk@outlook.com

Please include your order number and reason for return.

Returns must be approved before being sent back.

Return address:
[INSERT RETURN ADDRESS]

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked service, as we are not responsible for items lost in transit.

Please check your order upon arrival and contact us within 48 hours if your item is damaged or incorrect.

Include photos so we can resolve the issue quickly.

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 working days.

We do not accept returns on:

You have the right to cancel your order within 14 days of receiving it, in line with consumer protection laws.