Terms of service
Terms of Service
Overview
Welcome to Ruby & Co. These Terms of Service apply when you visit our website, browse our products, or place an order with us.
By using our website or purchasing from us, you agree to these Terms, along with our Privacy Policy and Refund & Returns Policy.
If you do not agree with these Terms, please do not use our website.
Our products
We make every effort to display our products as accurately as possible. However, colours, textures, and product appearance may vary slightly depending on your screen settings and device.
Product descriptions, prices, and availability may change at any time without notice.
Orders
When you place an order, you are making an offer to purchase from Ruby & Co.
We reserve the right to accept, decline, or cancel an order where necessary, including where there is an error in pricing, stock availability, payment, or delivery information.
Please check your order carefully before completing your purchase.
Pricing and payment
All prices are shown in GBP (£).
Prices may change at any time, but changes will not affect orders that have already been confirmed.
Payment must be received in full before your order is processed.
Shipping and delivery
Delivery times are estimates and may vary due to courier delays or circumstances outside our control.
Please see our Shipping Policy for full delivery information.
Returns and refunds
Returns and refunds are handled in line with our Refund & Returns Policy.
Customers have the right to cancel eligible online orders within 14 days of receiving their goods. Customers then have a further 14 days to return the goods after notifying the seller.
Product use and safety
Our products are designed for everyday dog walking and accessory use.
Customers are responsible for choosing the correct size and checking products regularly for signs of wear, damage, or poor fit.
No dog accessory is indestructible. Please supervise use and discontinue use if an item becomes damaged.
Intellectual property
All content on this website, including text, images, branding, logos, product names, and designs, belongs to Ruby & Co. or is used with permission.
You may not copy, reproduce, or use our content without written permission.
Third-party services
Our website is powered by Shopify and may use third-party apps or payment providers to process orders and provide our services.
We are not responsible for third-party websites, apps, or services linked from our website.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Limitation of liability
We are not responsible for losses caused by misuse of our products, incorrect sizing, failure to inspect products, or use outside their intended purpose.
Nothing in these Terms limits your statutory rights.
Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on this page.
Contact information
Questions about these Terms can be sent to:
Ruby & Co.
Email: rubyandcouk@outlook.com
Business address:
Phone: