Shipping policy
Shipping Policy
At Ruby & Co., we aim to get your order to you as quickly and smoothly as possible.
Processing time
All orders are processed within 1–3 working days.
Orders are not processed or shipped on weekends or public holidays.
UK Delivery
- Standard delivery: 2–5 working days
- Delivery times are estimates and may vary depending on location and courier delays
Shipping costs
Shipping costs are calculated at checkout based on your order.
(Or change this if you plan to offer free shipping)
Order tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Delays
While we aim to meet estimated delivery times, delays can occasionally occur due to factors outside our control, such as courier issues or high demand periods.
We appreciate your patience in these situations.
Incorrect address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or missing orders
If your order has not arrived within the expected timeframe, please contact us at:
rubyandcouk@outlook.com
We will do our best to help resolve the issue.